NFCU earns Credit Union of the Year for the 15th time

Navy Federal Credit Union has once again earned “Credit Union of the Year” from the United States Navy, specifically recognizing its branch located at Naval Station Everett, Washington. This marks the credit union’s 15th year receiving the Department of the Navy’s Distinguished Credit Union Service Award.

“We’re a small but mighty team at the NS Everett branch,” said branch manager Maria May Crawford. “It’s been incredible to see how the team has worked together to keep our members safe, serve them with care, look out for each other, and show up every day to support our mission.”

Capt. Michael F. Davis, Commanding Officer of NS Everett, nominated the branch for the award. Davis’ nomination package highlighted the branch’s ability to remain ready to serve, despite the challenges of the pandemic.

“Navy Federal did not shy away from great member service during COVID,” he said, and “their exceptional service, community involvement, and financial leadership illustrate their commitment to serving both military and civilian members.”

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Some service highlights from Navy Federal’s NS Everett branch include:

• Providing financial education to sailors and their families on the importance of saving and future planning, building credit, money management, and more.
• Guiding members through the credit union’s digital tools to help protect them against credit card fraud, identity theft, wire fraud, and phishing scams.  
• Giving back to the community through outreach projects such as creating care packages for quarantined sailors, delivering donuts to frontline medical staff, and gathering “welcome home” kits for service members returning from deployments.
• Remaining aware and compliant with all COVID-19 restrictions.

Presented at the Defense Credit Union Council’s (DCUC) Annual Conference, the Distinguished Credit Union Service Award recognizes on-base financial institutions for providing extraordinary service, complying with standards and procedures, and supporting commands and their personnel.

“There is a reason that Navy Federal Credit Union has been recognized as a Distinguished Credit Union of the Year for the last 15 years, and it is their incredible level of service to their members,” said Tony Hernandez, president and CEO of DCUC. “Throughout our conference, we had several speakers mention their own memberships with Navy Federal and the difference it has made to them. I applaud the exceptional service Navy Federal’s NS Everett Branch has provided for their military community and the work they have done to improve their financial well-being.”