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Tough call: notifying your military member of family emergencies, tragedies

Jessi Cook
by Jessi Cook
April 29, 2026
Tough call: notifying your military member of family emergencies, tragedies

Courtesy of Jessi Cook.

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My mother called me last week to say my grandpa was having health problems. He’d gone to the hospital with concerning heart symptoms but my shock at the news was quickly replaced with confusion. “Don’t worry,” she said. “He was in the hospital for a week but he’s fine now.” 

A week? 

While I was grateful he was OK, I couldn’t believe it had taken a week for anyone to tell me my grandpa was hospitalized. What if he hadn’t been OK? 

Military families are no stranger to being left out of what goes on at home, but being the last to know in times of family emergencies and tragedies is especially painful. “We didn’t want to bother you.” “We thought you were busy.” “We didn’t know if you could get time off.” “We didn’t have time to notify you.” 

We know our relatives mean well, but notifying military families of emergency, tragedy and hardship is essential for a number of reasons: 

Provides choice 

When we aren’t notified of emergencies at home, our decision to be with our family in tough times has already been made for us. By not telling us, we don’t get a chance to say goodbye, or take time from work to mourn, or help our families cope. It only takes a minute to set up a group text, and it gives us an opportunity to make the choice ourselves as to whether we can come home or not. Don’t take that away from us. 

Creates inclusion

We miss weddings, birthdays, Thanksgivings, girls’ night outs, annual camping trips, and so much more. We see the pictures on social media, and we are painfully aware that we are missing out on things back at home. But in moments of tragedy, when the family really needs to lean against each other, leaving out your military member amplifies those feelings of isolation. While the family grieves in the hospital room and says their goodbyes, the military member is left to grieve alone. Notifying your military member, especially if they find a way to return home, creates a feeling of inclusion rather than exclusion.

Avoids a lasting disconnect

Times of tragedy are when families come together. When military families are excluded, it doesn’t just hurt in the moment, it creates a lasting disconnect for years to come. Even after retirement or separation from the military, memories from when we weren’t home — to include the unfolding of tragedies — continue to be recalled. Stories of last words, moments of hope and happiness, funny stories of fighting with hospital nurses when the family banded together with love and support, and all the while we sit listening and imagining the events years after they took place as if it were a movie. And for all the involvement we were allowed to have, it might as well be. Some disconnect can’t be avoided, but that’s why it’s especially important to include military families in any way available. Excluding them doesn’t save them from the pain — it adds to it.

If your military member is difficult to reach or deployed, resources like the American Red Cross Hero Care Call Center can notify the military member of an emergency and even help provide financial assistance for emergency travel.  

Make the call. We’ll thank you later.

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Tags: family emergencyfamily tragedyJessi CookRed Cross
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Jessi Cook

Jessi Cook

Jessi Cook is a creative writer, Air Force Veteran, military spouse of 20 years, former NSA Intelligence Analyst, and mother of five. When she’s not writing or caring for her family, she enjoys reading, gardening, baking bread, and making music with her husband. As a writer, she specializes in screenwriting and children’s literature. She is also a stark advocate for mid-life career changes and helping provide veterans and military members access to art programs and professions. Jessi believes in work-life boundaries, over work-life balance and is an expert in time management and prioritization. She holds a Master of Science in Intelligence Management from University of Maryland Global Campus, a Bachelor of Arts in Intelligence Studies from American Military University, and is a current Master of Fine Arts student at University of California, Riverside where she majors in Screenwriting and Fiction.

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